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Order by 6 AM    (323) 493-1514

Order by 6 AM for same-day delivery      6201 Hollywood Blvd      (323) 493-1514

Shipping policy

Delivery & Pickup Policy

In short

  • We buy flowers at 6 AM for the orders placed by then. Order before 6 AM for same-day delivery or pickup; after 6 AM, the earliest date is tomorrow.
  • We deliver within 30 miles of our shop, between 12 PM and 8 PM. We can’t guarantee a specific time.
  • You see the exact delivery fee before you pay. Pickup is free.
  • If no one can receive the bouquet and there’s no safe spot, we bring it back and hold it until the end of pickup hours the next day.

1. How our day works

Cherry Blossom Flowers buys fresh flowers every morning at 6 AM for the orders placed by then, and our florists usually start arranging at 9 AM, or earlier for an early delivery we’ve agreed with you in advance. We don’t keep ready-made bouquets. This means:

  • orders placed before 6 AM Pacific Time can be delivered or picked up the same day;
  • orders placed after 6 AM can be delivered or picked up from the next day, on the date you choose in your bag.

Only the dates shown in the bag calendar are available.

2. Delivery area and fees

We deliver within 30 miles of our shop at 6201 Hollywood Blvd, Los Angeles, CA 90028, measured in a straight line. Delivery is free within 2 miles; beyond that, the fee is $7 to $45 depending on distance. The exact fee is calculated from the delivery address and shown at checkout before you pay. Your bag shows an estimate based on the ZIP code. There is no minimum order.

We charge more after you order only for something you ask for later — for example, a timed delivery (section 3), a redelivery (sections 7 and 8) or a change to a farther address — and only after we confirm the amount with you.

We don’t ship flowers outside this area. If checkout doesn’t offer delivery to an address, it’s outside our area.

3. Delivery window

Deliveries arrive between 12 PM and 8 PM on the delivery date. We plan our routes to deliver as early as we can, but we can’t guarantee a specific time within the window: traffic, road closures, weather, building access and other conditions are often outside our control.

Specific time requests. If you need delivery at a particular time, call us or ask in the chat before you order, and we’ll tell you whether it’s possible. Timed delivery is available only by arrangement and carries an additional fee. We agree on the time and the fee with you first and then send you a separate payment request. If we confirm a time and arrive more than 60 minutes later than the agreed time, we refund the timed-delivery fee. This doesn’t apply if the delay is caused by the recipient not being available, by building access, or by incorrect or incomplete delivery details.

4. Peak days

Our peak days are Valentine’s Day (February 14), Easter, Mother’s Day, Memorial Day, Father’s Day, Independence Day (July 4), Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve (December 31), and any other date we announce on our website in advance. On these days we deliver many more orders than usual, so deliveries may start earlier and finish later than our usual window, and we can’t schedule or guarantee specific delivery times. We deliver every order as quickly as we can. Demand for flowers is also at its highest, so substitutions are more likely (see our Refund Policy). Changes and cancellations for these dates close earlier — see our Refund Policy.

5. Delivery details

Please give us a complete address, including the apartment or suite number and any gate or entry code, plus the recipient’s phone number. We call the recipient only when we need to — for example, to get into a building or when no one answers the door — so a surprise stays a surprise whenever possible. Missing or incorrect details can delay a delivery or make it impossible.

6. When an order is delivered

Your order is delivered when the bouquet is:

  • handed to the recipient or another person at the address;
  • handed to a concierge, doorman, front desk, reception, mail room or other staff at a residential building, hotel, hospital, office or similar place; or
  • left in a safe spot at the address — in the shade and as out of sight as we can find, such as by the door of the apartment or house — and photographed by our driver.

The photo is our proof of delivery, and we can send it to you on request. Once an order is delivered, we aren’t responsible for its loss, theft or damage. This doesn’t apply if we delivered to an address other than the one in your order; in that case we deliver a new bouquet to the correct address or refund the order.

If the bouquet must be handed over in person and not left at the door, say so in the delivery instructions and include the recipient’s phone number. We’ll call first.

7. If no one can receive the bouquet

We always try to hand the bouquet over in person. If no one answers the door and there’s nowhere safe to leave it (for example, a locked building, a pass is required or the concierge won’t accept it), we call the recipient. If they don’t answer, we try to reach you using the phone number or email in your order.

If no one answers, we bring the bouquet back to our shop. If your bouquet hasn’t arrived by 8 PM, please call us at (323) 493-1514 — calling is the fastest way to reach us. You can then:

  • pick it up at 6201 Hollywood Blvd; or
  • book one redelivery — later the same day or on the next day, as we agree, and no later than the end of the next day, because after that the flowers are no longer at their best. If the original delivery was free, redelivery is free; otherwise it costs the same as the original delivery. If you’d like it redelivered to a different address that is farther away, we may charge the difference; if the new address is closer, the fee stays the same as the original. If the new address is within our free delivery area, redelivery is free.

We hold the bouquet until the end of pickup hours on the next day. If it isn’t picked up or delivered by then, including when the redelivery can’t be completed either, the order is considered complete and is not eligible for a refund.

A held or redelivered bouquet is the same bouquet we made for your order. Small changes from the extra time are not a defect.

8. Hospitals, funeral homes, cemeteries, hotels and offices

Hospitals. Many hospitals don’t let drivers in, and some units, such as intensive care, don’t accept fresh flowers. Please check the hospital’s rules before you order. If we can’t get in, we contact you and, where possible, the recipient, and offer the options available: someone comes down to collect the bouquet, or we leave it at a place the hospital provides for deliveries, where it must be collected. If neither is possible, we bring the bouquet back to our shop and section 7 applies: you can pick it up or book a redelivery to another address. In this case the order isn’t eligible for a refund.

Funeral homes and cemeteries. Please check that the funeral home or cemetery will be open to receive the flowers on the delivery date, and include its hours in the delivery instructions. Our driver takes the flowers to the service or, if we agree before you order, to a specific grave; this may cost extra. We don’t leave flowers outside a closed funeral home or at a cemetery gate, and we can’t deliver to a grave after the cemetery gates close. If no one can receive the flowers, we bring them back to our shop and section 7 applies; in this case the order isn’t eligible for a refund. If you agreed a delivery day with the funeral home yourself, it’s up to you to make sure someone is there to receive the flowers.

Hotels. We leave the bouquet at the guest’s door or with the front desk or concierge.

Offices. If you’re sending flowers to an office, say so in the delivery instructions and include the office’s hours, so we can deliver while someone is there to receive it. Some offices don’t let drivers in; then we leave the bouquet at a place the building provides for deliveries, if there is one. If you’d like to know where it was left, ask us and we’ll send you the details. If you gave us the office’s hours and we arrived after they closed, redelivery is free.

In all these cases, the order is delivered once the bouquet is handed over or left as described above.

9. Refused deliveries and incorrect details

If the recipient refuses the bouquet for personal reasons, we let you know and hold it as described in section 7, for pickup or redelivery; the order isn’t eligible for a refund. If they refuse it because it arrived damaged or isn’t what was ordered, our driver brings it back and we handle it as a quality issue under our Refund Policy.

We deliver to the address, on the date and with the details given in your order. We aren’t responsible for a delay or failed delivery caused by an incorrect or incomplete address, date or phone number. You can change the delivery address until your order is handed to our driver (see our Refund Policy).

10. Photo before delivery

If you check “Send me a photo of the bouquet before delivery” in your bag, we’ll text or email you a photo when your bouquet is ready. The photo is for your information; colors may look different on camera and on your screen. Your bouquet goes out on schedule unless you contact us right away about a problem.

11. Store pickup

Pickup is free. Choose Store Pickup in your bag and select a date and time: Monday to Friday, 10 AM to 7 PM; Saturday and Sunday, 10 AM to 4 PM. The same 6 AM rule applies. Your confirmation email includes a spot near our shop where you can pull over; call us when you’re 5 minutes away and we’ll bring the bouquet to your car.

Please check your bouquet when you receive it. If something looks wrong, tell us before you leave and we’ll fix it on the spot. Anyone can pick up your order if they give us the name on the order or the order number.

We hold your bouquet until the end of pickup hours on the day after your pickup date. After that, the order is considered complete and is not eligible for a refund.

12. Circumstances beyond our control

In rare cases, such as severe weather, wildfires, power outages, road closures or public safety events, we may have to deliver later than planned or on another day. We’ll contact you as soon as we can to agree on a new date. If we can’t deliver your order at all, we’ll refund it.

Questions?

Call or text (323) 493-1514 or email info@cherryblossomla.com.